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Technical Support

MHT Lighting proudly stands behind all of its products. Whether it’s our warranties, service level agreements, or software licenses, our entire team is dedicated to assist our valuable clients and partners. Contact us at: support@mhtlighting.com

Technical Support

MHT Holdings, LLC proudly stands behind all of our products. Whether it’s our warranties, service level agreements, or software licenses, our entire team is dedicated to assist our valuable clients and partners. Contact us at: support@mhtlighting.com

MHT Holdings, LLC – LED

10 – YEAR LIMITED WARRANTY

MHT Holdings, LLC warrants all LED fixture housings sold hereunder to be free from defect in manufacturing, under normal and proper storage, installation and use for a period of ten (10) years from the date of shipment. MHT Holdings, LLC warrants that all of its LED’s be free from defect for a period of ten (10 years) or 43,800 hours, whichever comes first.

Power over Ethernet (POE) MHT Holdings, LLC Series: MHT Holdings, LLC warrants all POE fixtures and housings to be free from defect in manufacturing, under normal and proper storage, installation and use for a period of ten (10) years from the date of shipment. MHT Holdings, LLC warrants the POE Node and Driver combination, Wall Switch, Sensor and the MHT Holdings, LLC software for a period of five (5) years or 30,000 hours, whichever comes first, from date of shipment.

Products with 5 Year Warranty

MHT Holdings, LLC warranty that all MHT or MHTi Downlights, Under Cabinet and Vanity lights will be free from defects for a period of five (5) years or 21,900 hours, whichever comes first.

Products with 3 Year Warranty

MHT Holdings, LLC warranty that all MHT or MHTi Tape Lights, Bulbs and Par20 lights will be free from defects for a period of three (3) years or 13,140 hours, whichever comes first.

This Warranty assumes that the product will be operated for an average of twelve (12) hours per day. The LED fixture will be deemed defective when the number of non-functioning diodes exceed 20% or more of the total diodes. Our guarantee and obligations under this warranty and the sole remedy for its breach are limited to repair at its manufacturing facility of any part or parts of the product which proves to be defective or in the sole discretion of MHT Holdings, LLC for the replacement of such products. All returns of defective parts and products must include the product number and serial number and must be arranged through a MHT Holdings, LLC authorized distributor in accordance with MHT Holdings, LLC ’s return material authorization (RMA) policies and MHT Holdings, LLC confirms the defect. All returns must be shipped prepaid. Required or replaced parts will be shipped by MHT Holdings, LLC FOB shipping point. The warrants provided herein do not cover charges for labor, or any other costs incurred in the troubleshooting, repair, removal, installation, service or handling of parts or complete products. Warranty excludes lighting controls, photosensors, emergency battery back-ups, receptacles, light fixtures and controls and any and all components not manufactured by MHT Holdings, LLC. All non-MHT manufactured products will be warrantied by the original manufacturer and must be returned to them in event of failure.

MHT Holdings, LLC shall not be responsible for damages that result from deliveries that do not occur within the customer’s specified time frame or any delay or default in delivering products where occasioned by any cause beyond the control of MHT Holdings, LLC , including without limitation, embargoes, shortage of labor, raw materials or fuel, fires, floods, accidents, acts of law or similar causes.

All claims under this warranty provided herein must be made within 90 days from the date of the discovery of the default. Failure to notify MHT Holdings, LLC of a warranty defect within 90 days of its discovery voids all obligations hereunder. The warranty provided herein shall be void and of no effect in the event that (a) the product has been subjected to misuse, neglect, accident, improper or inadequate maintenance, corrosive environments, environments containing airborne contaminants (silicone, aluminum oxide, etc.), or excessive thermal shock; (b) the product has been operated outside of its designed output capacity; (c) unauthorized modifications are made to the product; (d) the product is not installed or operated in compliance with the manufacturer’s printed instructions; (e) the product is not installed and operated in compliance with applicable building, mechanical, plumbing and electrical codes; or (f) the serial number of the product has been altered, defaced or removed. Remedies are limited to the pro-rata usage of the product; or (g) the Product is installed or operated in applications in which the ambient temperatures are above or below the following temperature range: Indoor fixtures; minimum -30 degrees Fahrenheit and a maximum of 85 degrees Fahrenheit, Outdoor fixtures; minimum -30 degrees Fahrenheit and a maximum of 106 degrees Fahrenheit. Customer acknowledges that Products operated outside of the temperature ranges above can significantly increase the degradation rate of the Product and shorten its overall life; or (h) fire or theft; or (i) vandalism or civil disturbance; or (j) electrical or current disturbances, improper voltage requirements; or (k) improper gas connection or volume flow.

Catastrophic failure: In the event of a Catastrophic Failure, Company shall reimburse the customer for costs of the Product or Products distributed by Company upon written confirmation of the Products manufacturer fault contributing to the failure. Company shall not be liable to the Distributor or its Customer under any provision of this Paragraph (c) to the extent that any claim is based upon:

i) An alteration of Products or parts by the Customer, the Distributor or a third party affiliated with the Distributor which alteration has caused the Catastrophic Failure;

ii) The use of Products in an application for which they were not designed or intended, where such Catastrophic Failure would not have occurred but for such use; or for

iii) The improper installation and/or maintenance of the Products performed by an unlicensed or non-certified installer or a broken or damaged product that occurred in delivery or transit.

iv) Improper storage, handling and installation.

v) Acts of God, lightning strikes, water damage, terrorism.

vi) Fire or theft.

vii) Vandalism or civil disturbance.

viii) Electrical or current disturbances, improper voltage requirements.

ix) Improper gas connection or volume flow.

This Warranty does not cover any cosmetic Product defects, including but not limited to, damage to the finish, coating or painting of Product. This Warranty does not cover any lumen decline or color temperature (i.e. CCT) variations experienced by a Product. The Warranty is void if customer is in default on any portion of its payment obligations to MHT Holdings, LLC or to MHT Holdings, LLC distributor/dealer.

Exceptions: The above warranty shall not apply and MHT Holdings, LLC makes no representations or warranties with respect to plastic or poly carbonate lenses; acts of god including, without limitation; lightning strikes, water damage, terrorism and problems caused by any improper action or failure to act by any person or entity without limitation problems caused by the improper installation of any MHT Holdings, LLC fixture.

THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR MHT Holdings, LLC PRODUCTS, AND IS IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES. MHT Holdings, LLC CORPORATION SPECIFICALLY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The foregoing warranty states MHT Holdings, LLC ’s entire and exclusive liability, and buyers sole and exclusive remedy, in connection with the products and all parts, design, suitability for use, installation and operation. No person or entity is authorized to bind MHT Holdings, LLC to any other warranty, obligation or liability for any MHT Holdings, LLC product. Installation, operation or use of MHT Holdings, LLC product for which this warranty is issued shall constitute acceptance of the terms hereof.

Activating Warranty. To be eligible for the 10-Year warranty coverage provided hereunder, you must complete and submit our online warranty registration form within 90 days of purchase or 30 days of installation, whichever comes first. Any products registered after this period will be eligible for MHT Holdings, LLC ’s standard 5-year warranty only. The warranty registration form can be found under the support tab at MHT Holdings, LLC .com. It is the sole responsibility of the end-user, and not of MHT Holdings, LLC or of any of its employers or agents, to submit the warranty registration form and to ensure its accuracy.

LIMITATION OF LIABILITY. MHT Holdings, LLC shall not be liable under any theory of relief, including without limitation breach of warranty, breach of contract, tort (including negligence), strict liability, or otherwise, arising out of or related to any breach of warranty, any MHT Holdings, LLC products and the use thereof, or any other acts or omissions of MHT Holdings, LLC for: (i) indirect, incidental, special or consequential damages, whatsoever (including without limitation, loss of anticipated value of a business or its reputation) or (ii) any damage or loss in excess of the price actually paid by buyer to the authorized MHT Holdings, LLC distributor for the products that caused the damages. Any action by buyer after the cause of action has accrued.

MISCELLANEOUS. These product warranty terms shall be governed by the laws of the State of New York. Buyer consents to the personal jurisdiction and venue of the courts of the State of New York. Buyer consents to the personal jurisdiction and venue of the courts of the State of New York. Any legal or equitable claim of any nature arising hereunder shall be filed and maintained in the state or federal courts in the State of New York and buyer agrees that such courts are a convenient forum for adjudication. In the event that suit is necessary to recover amounts owed to MHT Holdings, LLC , buyer shall be liable for reasonable attorney’s fees, interest and costs of collection. No agreement or understanding varying the terms and conditions hereof shall be binding upon MHT Holdings, LLC or buyer unless in writing and signed by duly authorized representatives of both parties. These product warranty terms shall insure to the benefit of and be binding upon the parties hereto and their respective successors and assigns.

Corporate Headquarters 1961 Richmond Terrace Staten Island, NY 10302 718.524.4370

Updated: FEB 2022