Technical Support

MHT Lighting proudly stands behind all of its products. Whether it’s our warranties, service level agreements, or software licenses, our entire team is dedicated to assist our valuable clients and partners. Contact us at: support@mhtlighting.com

MHT Lighting- LED


MHT Lighting warrants all LED fixture housings sold hereunder to be free from defect in manufacturing, under
normal and proper storage, installation and use for a period of ten (10) years from the date of shipment.
MHT Lighting warrants that all of its LED’s be free from defect for a period of ten (10 years) or 43,800 hours,
whichever comes first.

Power over Ethernet (POE) MHT Lighting Series: MHT Lighting warrants all POE fixtures and housings to be free
from defect in manufacturing, under normal and proper storage, installation and use for a period of ten (10) years
from the date of shipment. MHT Lighting warrants the POE Node and Driver combination, Wall Switch, Sensor and the
MHT Lighting software for a period of five (5) years or 30,000 hours, whichever comes first, from date of shipment.

This Warranty assumes that the product will be operated for an average of twelve (12) hours per day. The LED fixture
will be deemed defective when the number of non-functioning diodes exceed 20% or more of the total diodes. Our
guarantee and obligations under this warranty and the sole remedy for its breach are limited to repair at its
manufacturing facility of any part or parts of the product which proves to be defective or in the sole discretion
of MHT Lighting for the replacement of such products. All returns of defective parts and products must
include the product number and serial number and must be arranged through a MHT Lighting authorized distributor
in accordance with MHT Lighting’s return material authorization (RMA) policies and MHT Lightingconfirms the defect. All
returns must be shipped prepaid. Required or replaced parts will be shipped by MHT Lighting FOB shipping point.
The warrants provided herein do not cover charges for labor, or any other costs incurred in the troubleshooting,
repair, removal, installation, service or handling of parts or complete products. Warranty excludes, lighting
controls, photosensors, emergency battery back-ups, receptacles, and controls and any and all components not
manufactured by MHT Lighting.

MHT Lighting shall not be responsible for damages that result from deliveries that do not occur within the
customer’s specified time frame or any delay or default in delivering products where occasioned by any cause beyond
the control of MHT Lighting, including without limitation, embargoes, shortage of labor, raw materials or fuel,
fires, floods, accidents, acts of law or similar causes.

All claims under this warranty provided herein must be made within 90 days from the date of the discovery of the
default. Failure to notify MHT Lighting of a warranty defect within 90 days of its discovery voids all
obligations hereunder. The warranty provided herein shall be void and of no effect in the event that (a) the product
has been subjected to misuse, neglect, accident, improper or inadequate maintenance, corrosive environments,
environments containing airborne contaminants (silicone, aluminum oxide, etc.), or excessive thermal shock; (b) the
product has been operated outside of its designed output capacity; (c) unauthorized modifications are made to the
product; (d) the product is not installed or operated in compliance with the manufacturer’s printed instructions;
(e) the product is not installed and operated in compliance with applicable building, mechanical, plumbing and
electrical codes; or (f) the serial number of the product has been altered, defaced or removed. Remedies are limited
to the pro-rata usage of the product; or (g) the Product is installed or operated in applications in which the
ambient temperatures are above or below the following temperature range: Indoor fixtures; minimum -30 degrees
Fahrenheit and a maximum of 85 degrees Fahrenheit, Outdoor fixtures; minimum -30 degrees Fahrenheit and a maximum of
106 degrees Fahrenheit. Customer acknowledges that Products operated outside of the temperature ranges above can
significantly increase the degradation rate of the Product and shorten its overall life.

This Warranty does not cover any cosmetic Product defects, including but not limited to, damage to the finish,
coating or painting of Product. This Warranty does not cover any lumen decline or color temperature (i.e. CCT)
variations experienced by a Product. The Warranty is void if customer is in default on any portion of its payment
obligations to MHT Lighting or to MHT Lighting distributor/dealer.

Exceptions: The above warranty shall not apply and MHT Lighting makes no representations or warranties with respect to
plastic or poly carbonate lenses; acts of god including, without limitation; lightning strikes and problems caused
by any improper action or failure to act by any person or entity without limitation problems caused by the improper
installation of any MHT Lighting fixture.

The foregoing warranty states MHT Lighting’s entire and exclusive liability, and buyers sole and exclusive remedy, in
connection with the products and all parts, design, suitability for use, installation and operation. No person or
entity is authorized to bind MHT Lighting to any other warranty, obligation or liability for any
MHT Lighting product. Installation, operation or use of MHT Lighting product for which this warranty is
issued shall constitute acceptance of the terms hereof.

Activating Warranty. To be eligible for the 10-Year warranty coverage provided hereunder, you must complete and
submit our online warranty registration form within 90 days of purchase or 30 days of installation, whichever comes
first. Any products registered after this period will be eligible for MHT Lighting’s standard 5-year warranty only. The
warranty registration form can be found under the support tab at MHT Lighting.com. It is the sole responsibility of the
end-user, and not of MHT Lighting or of any of its employers or agents, to submit the warranty registration form and to
ensure its accuracy.

LIMITATION OF LIABILITY. MHT Lighting shall not be liable under any theory of relief, including without limitation
breach of warranty, breach of contract, tort (including negligence), strict liability, or otherwise, arising out of
or related to any breach of warranty, any MHT Lighting products and the use thereof, or any other acts or omissions of
MHT Lighting for: (i) indirect, incidental, special or consequential damages, whatsoever (including without limitation,
loss of anticipated value of a business or its reputation) or (ii) any damage or loss in excess of the price
actually paid by buyer to the authorized MHT Lighting distributor for the products that caused the damages. Any action
by buyer after the cause of action has accrued.

MISCELLANEOUS. These product warranty terms shall be governed by the laws of the State of New York. Buyer consents
to the personal jurisdiction and venue of the courts of the State of New York. Buyer consents to the personal
jurisdiction and venue of the courts of the State of New York. Any legal or equitable claim of any nature arising
hereunder shall be filed and maintained in the state or federal courts in the State of New York and buyer agrees
that such courts are a convenient forum for adjudication. In the event that suit is necessary to recover amounts
owed to MHT Lighting, buyer shall be liable for reasonable attorney’s fees, interest and costs of collection. No
agreement or understanding varying the terms and conditions hereof shall be binding upon MHT Lighting or buyer unless
in writing and signed by duly authorized representatives of both parties. These product warranty terms shall insure
to the benefit of and be binding upon the parties hereto and their respective successors and assigns.

Corporate Headquarters
1961 Richmond Terrace
Staten Island, NY 10302

Updated: Nov 2019